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Job Description

Dear Candidate,

We are looking for freshers from 2019, 2020 batch with no backlogs and excellent communication skills.

NOTE : This opportunity is for a DPO/BPO role unlike IT role.

Work Location - KONDAPUR

SHIFT - NIGHT

GRADUATION - Any graduate with basic understanding of HTML/CSS/JS are preferred.

Job description Product Support Engineer

Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager

SALARY [CTC] - Upto 2,75,000

Shift timings US / Night shifts (Cab facilities for women folks free of cost) - 10PM - 7AM

Responsibilities:

Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..

Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development

Work along with publishers on accounts to enable features and to resolve UI related issues

Able to work independently and efficiently to meet defined SLA

To consistently meet or exceed all agreed quality parameters as defined for the process

Skill requirement

Technical :

Good knowledge of HTML, Java Script & CSS.

Good understanding of internet architecture and web concepts.

Basic understanding of Digital Marketing.

Analytical

Should be able to look at reports and numbers derive meaningful inferences.

Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.

Willing to learn and apply learning in practical environment.

Aptitude should be high as product is complex.

Communication

Excellent English communication skills, both written and verbal.

Customer Service

Customer oriented & self-motivated.

Ability to work with individuals, companies and large clients.

Experience in working in a dynamic and fast paced environment.

Ability to work on complex troubleshooting scenarios under stringent deadlines.

Willingness to work in a 24/7 environment.

Positive frame of mind, open to feedback and must be able to perform under pressure.

Interested candidates, Ring me at 9042879854

Thanks,

Priya - HR

HCL Technologies - DPO

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