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customer engineer

INDIA VIRTUAL, IND

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About NCR 

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

 

Job Title: Customer Engineer

Job Grade: 6

Job Location: India, Virtual

Position Summary:

Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

Key Areas of Responsibilities:

Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)

Performs minor maintenance, repairs and component replacement at the module level

Assists in site preparation including cable installation, staging and standard testing of equipment

Maintains parts inventory and related records

Provides status reports throughout a service

Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site

Responsible for ownership of customer issues until resolution according to SLA agreements

Develops and applies knowledge of:       

Security procedures

Service level agreement requirements

Escalation procedures

Tools and processes for completing machine repairs

Organize and plan time effectively

Complete NCR specific Certification based on business/district needs and assigned LOBs as prescribed by manager

Basic Qualifications:

High School Diploma or Equivalent

Formal vocational or technical certification

Associate's Degree preferred

CompTIA, A+/N+ Certification preferred

Experience Required: 0-2 years of related experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Is Hiring

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